Technical meeting on digitalization in the retail sector as an engine for economic recovery and decent work

While digitalization has the potential to support employment creation, sustainable development and inclusive growth, it has also brought to light challenges to ensuring decent work in the retail sector. Representatives from governments, employers and workers in the retail sector met at the International Labour Organization in Geneva on 25-29 September 2023 to discuss how to harness the full potential of digitalization; to ensure it is sustainable, resilient, inclusive, and that it effectively promotes decent work.

The purpose of the meeting was to discuss opportunities and challenges for the future of work in retail and commerce in the context of digitalization as a vehicle to ensure a human-centred economic recovery, including from the COVID-19 pandemic, with the aim of adopting conclusions, including recommendations for future action.

The meeting adopted:

Resources for the meeting: