The future of work in retail: Digitalization as an engine for sustainable economic recovery and decent work

Report for the Technical meeting on digitalization in the retail sector as an engine for economic recovery and decent work (Geneva, 25-29 September 2023)

This report highlights recent developments in the retail sector in the context of recovery from the coronavirus disease (COVID-19) pandemic, the many other ongoing crises, and the interplay between digitalization and other megatrends and drivers, as they impact on retail enterprises and workers.