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Facilitation
ILO officials - facilitators - trained in early conflict resolution are available to help persons with a work-related problem to explore options for informal resolution of the problem. Facilitation is available to any person with a contractual relationship to the ILO.
Confidentiality is guaranteed throughout the facilitation process. Facilitators do not serve in cases where they have a personal interest.
Informal conflict resolution services/Facilitation
Facilitation can help a staff member who wants:
- to improve relationships at work
- to talk about or resolve any work-related problem.
Facilitators listen and help by:
- providing information on the facilitation process and other procedures,
- exploring options and alternatives,
- preparing for dialogue.
| Read what staff helped by a facilitator say about their experiences. |
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"I found my meetings with the facilitators (I had two) extremely helpful and productive. Not having been through such a process before, I was struck by the focus on negotiating skills and strategies. These are issues to which I (and I would guess many others) have given relatively little thought in the past, and the things I learned will, I am sure, be very helpful to me in future negotiations as well."
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To contact the Mediator's Office
Email: ourivioassmar@ilo.org | mediator@ilo.org
Tel: +41 22 799 81 83 | Mobile/WhatsApp: +41 79 593 14 62
In person: Room M2-71 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
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