ILO is a specialized agency of the United Nations
Office of the Mediator
The Office of the Mediator is an independent, impartial, neutral and confidential resource for resolving work-related problems through dialogue and mediation. The Mediator is an informal resource with no role in the formal grievance procedures.

Services are available to anyone with a contractual relationship with the ILO. In situations involving sexual harassment, services are also available to job applicants.

The Mediator assists in conflict prevention by reporting to the Joint Negotiating Committee on systemic work-related problems. In addition, the Mediator can facilitate team-building and/or conflict prevention workshops.

» Terms of reference for the Mediator

To contact the Mediator's Office
Email: |
Tel: +41 22 799 81 83 | Mobile/WhatsApp: +41 79 593 14 62
In person: Room M2-71 at ILO headquarters in Geneva
By mail:
Office of the Mediator
International Labour Office
4, route des Morillons
1211 Geneva 22 - Switzerland
»Key facts
»Resolving problems
»Seeking assistance
»Staff experiences with informal conflict resolution (pdf 59 Kb)
»Annual reports
»Guide to procedures
»Contact us
Staff survey on Mediator Services
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Last update:09.11.2022