Managing Cases and Case Managers: Technical Assistance “Improving coordination of social protection and employment service delivery in Armenia”. Instructions.

The Instructions have been drafted based on the specific request of the Armenian Ministry of Labour and Social Affairs and aim to assist the implementation of new processes for integrated policy approaches in Armenia. The instruments presented in this paper build on tools and procedures applied in various countries within Europe and beyond. The implementation of instruments in Armenia should contribute to the operationalisation of integrated approaches and should raise the quality of support services provided. The Instructions are regarded as integral part of other products developed within the project such as the Guide and the Assessment Report Armenia.