Seminar on Bipartite Dispute and Complaint Settlement Mechanism

The seminar aims to strengthen bipartite mechanism as industrial relations dispute settlement at the enterprise level and as a mechanism to manage and handle workplace disputes.

Despite some good progress, a number of decent work challenges persist, including conflicts in industrial relations. Conflict is indeed inherent to and inevitable in employment relationships. Thus, establishing effective dispute prevention and resolution procedure is necessary for harmonious employment relations and productive enterprises.

Good cooperation between management and workers is effective in preventing conflict and in building workers’ trust and commitment towards the company goals that in turn benefit both parties. Although there is no ideal model, the first step taken for industrial relations dispute resolutions in many countries, including Indonesia, is through the bipartite settlement process.


Opening remarks
Lusiani Julia, ILO's programme officer

Main presentation

Arun Kumar, ILO's Specialist on Collective Bargaining and Social Dialogue of ILO Regional Office for Asia and the Pacific

Panel discussion

Darwoto, management of industrial area of MM2100

R. Abdullah, Federation Chair of All Indonesian Trade Union (FSPKEP SPSI)

Indah Saptorini and Ira Laila, IndustrialALL