Frequently Asked Questions (FAQ)
ILOSTAT Excel Add-in 2013
This FAQ addresses questions about the ILOSTAT Excel Add-in 2013, which is archived on the installation website at: http://www.ilo.org/ilostat/tools/KILM/Excel/2013/FAQ.htm. The FAQ will be updated once a new Add-in version is released.
If you have any questions about this FAQ, or if you have a suggestion for a new question that could be added to the FAQ, please contact ilostat@ilo.org.
Last Update: November 9, 2017
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Q: When I download the EXE file, right-click and run as
administrator to install, I get the following message window, how to
resolve my problem?
A: Thank you for choosing our
Excel Add-in. We are aware of this issue, which is a built-in security
feature from Microsoft Office. A Trusted Root Certificate for the Add-in will be
published soon. In the meantime, please install it following the instruction
below:
i.
Right click on
ILOSTAT_Excel_AddIn_2013.exe,
ii.
Select properties then
the Digital Signatures tab
iii.
Select the only one item
from the signature list, then click Details
iv.
Click View
Certificate and Click Install Certificate.
Do not let it automatically choose where to store the
certificate, install the certificate in the Trusted Root Certification
Authorities Store. After that, you should be able to double click and run the
setup .exe file as usual.
- Q:
When I download the EXE file with Internet Explorer, it asks “Do you want
to run or save setup.exe (xxx KB) from ilo.org?”, if I click “Run”, I
received an Error as following.
A: This error occurs when you want to open (“Run”) the temporary downloaded EXE file from the permission restricted folder under C:\Windows. In order to run the EXE properly, click “Save” and then “Save as” to assign a directory (to allocate “setup.exe”) where you have the access permission. After that, you should be able to run the setup.exe file from the saved location as usual.