SME Promotion Agencies: Is there a best set-up? A quest for good practices

This study aims to identify good practices and lessons learnt with respect to the configuration and operation of SME promotion agencies. It has been developed in response to several requests from governments which approached the ILO for advice and information. Most current studies on the role of SME support institutions tend to focus on the regulatory and institutional frameworks, rather than on specific operational issues that define criteria for success. This study addresses both of these aspects of government-led SME promotion agencies.